Privacy Policy

Plasson Israel Ltd. (“Plasson”, “we”, or “us”) is committed to protecting the privacy of users of the Plasson Group’s website at https://flowsolutions.plasson.com/ and other group websites (the “Website” or the “Websites”), as well as all services offered on the Websites for users (“User(s)”, “you”).

This Privacy Policy (“Privacy Policy”) has been created to inform you about the manner in which we process, collect, store, and use personal and non-personal information (as defined below) that you provide to us through the Websites. Certain sections of this Privacy Policy may apply only to some of the Websites. In addition, the Privacy Policy below describes the measures we take to secure the information collected by us and how you may contact us regarding this policy.

Your use of the Website and the services offered on it and/or the provision of personal information by you, as applicable, constitutes your consent to the collection of personal information and to the use of such personal information by Plasson for the purposes set forth in this Privacy Policy and in accordance with its other provisions.

Definitions and interpretation

1. “Personal Information” – Data relating to an identified or identifiable individual, either directly or indirectly, through reasonable effort. This is information that you knowingly and voluntarily provide, with your consent, for the purpose of receiving information and services presented on our Website.
2. “Non-Personal Information” – Information that, on its own, does not enable identification of, or direct contact with, you. This includes technical, anonymous, or statistical and aggregated information that, as stated, does not enable the identification of the User through reasonable efforts. For example: device type, browser type, operating system, language, as well as statistical information related to the scope of use of the Website, including date and time of use, duration of use, frequency of use, usage history, advertisements viewed on the Website, offers and services that interested you, and pages viewed, including pages that directed Users to the Website. Subject to applicable law, Plasson may use such information without restriction, and it is mainly used for operating the Website, analyzing trends, improving the Website, its content, and the user experience, for statistical and internal analysis purposes, and to enhance Plasson’s marketing efforts.
3. The division of this Privacy Policy into sections and the section headings are for convenience only and shall not be used for interpretation purposes.
4. This Privacy Policy is written in the masculine form for convenience only, and it applies equally to all genders. Any reference herein in the singular form shall also include the plural, and vice versa.

General

1. The scope of this Privacy Policy is limited solely to information collected through your use of the services of the Websites (whether such use is via any computer used to access the Website services, including, without limitation, desktop computers, laptops, mobile phones, or any other electronic device).
2. The collection and use of Personal Information are carried out in accordance with applicable law, including the Privacy Protection Law, 5741-1981 (“Privacy Protection Law”). Plasson is the “Database Owner” (as defined under the Privacy Protection Law) with respect to the Personal Information collected in the course of using the Website and related services. For any question related to this Privacy Policy, the collection and use of Personal Information, or the exercise of your rights in relation to your Personal Information, you may contact us using the contact details provided at the end of this Policy.
3. You are under no legal obligation to provide Personal Information. The provision of such information is subject to your choice and consent. However, providing certain Personal Information may be necessary in order to fulfill the purpose of its collection, as detailed in this Privacy Policy. If you choose not to provide such information, you may not be able to receive the requested response and/or service, or it may be provided at a reduced quality. For example, if you wish to contact us regarding certain inquiries, this cannot be done without providing contact details.
4. By choosing to provide Personal Information to Plasson, you declare and undertake that the Personal Information you have provided or will provide is complete and accurate. In the event of any change or update to the information, you undertake to update Plasson. You are hereby informed, and you agree, that the Personal Information will be stored in Plasson’s databases, and Plasson will be entitled to process it and transfer it to third parties as detailed in this Privacy Policy.
5. This Privacy Policy shall be governed by the laws of the State of Israel, and any dispute shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv-Yafo.

How does Plasson collect Personal Information?

1. Personal Information may be collected in several ways through Plasson’s Websites, as detailed below. Additional methods may be added, or certain services on the Websites may no longer be relevant. Below is a description of the main methods of collecting information on the Website:
2. Contact us: If you wish to contact us, Personal Information relating to you and your inquiry will be collected in Plasson’s databases. You may contact us in the following ways:
   • Contact via the “Contact Us” tab on the Website. When submitting an inquiry on the Website, you will be asked to provide the reason for your inquiry, first name, email address, company name (if relevant), address, and phone number.
   • By calling one of the telephone numbers listed on the Website.
   • By contacting customer service via the “WhatsApp” platform or by sending an SMS message.
3. Job applications. You may submit your application for various positions listed via this link. To apply for a position, you will be asked to provide your full name, ID number, city/town of residence, email address, phone number, and to attach your CV.
4. Mailing list subscription. Plasson may wish to occasionally send you information regarding its services, as well as marketing and promotional material, via email or other electronic means, such as SMS. Such information will only be sent if you have given your explicit consent, and you may withdraw your consent and unsubscribe at any time. Plasson will not share your personal details with advertisers. However, it may provide statistical information regarding User activity on the Website.
5. Contractor registration. If you are a contractor working with Plasson products, you may provide your details for the purpose of receiving various benefits via this link. For this purpose, you will be asked to provide your full name, company name, phone number, full address, email address, and machine serial number.

Purposes of collecting and using information

We may use your Personal Information for the following purposes:

1. To provide the Website’s services, manage, maintain, and troubleshoot technical issues, improve the user experience, services, and content offered on the Website, ensure proper operation of the service, and to contact you as necessary.
2. For the purchase of products through the Website and order processing – in order to handle your orders, charge you for your orders, fulfill them, notify you about the status of your orders, and for any other purpose required for providing the services.
3. For marketing products and services on the Website, including tailoring the advertisements displayed during your visit to the Website to your areas of interest. The information used by Plasson for this purpose will primarily be statistical and non-identifiable information.
4. To send you mailings (directly and/or through others), information, and marketing materials to which you have subscribed, including as part of direct mailing campaigns. You may withdraw your consent to receive such mailings at any time by using the unsubscribe links provided in the messages sent to you and/or by contacting the Company in writing/by phone or through the contact methods listed in this Policy.

Disclosure of Personal Information to third parties

Plasson will not transfer your personal details or the information collected about your activity on the Website to third parties except in the cases detailed below:

1. If you purchase products and services from third parties offering them for sale via the Website, we will transfer the necessary information to such third parties for the purpose of completing the purchase process.
2. We may share Personal Information with trusted third parties who assist us in operating the Website, managing our business, or providing the Website’s services. These third parties may use your Personal Information only to the extent necessary to perform the services they provide for us, and they are obligated to apply security measures in compliance with the law in order to maintain confidentiality and protect your Personal Information.
3. We use the services of third parties for the management of advertisements on the Website. These third parties use “cookies” and tracking tools of their own for the purpose of online advertising – as further detailed in this Privacy Policy (see “Use of Cookies and Tracking Tools”).
4. You understand and agree that we may be required to disclose your Personal Information if we believe such disclosure is necessary to avoid legal liability, is required as part of compliance with a legal process (including, but not limited to, a subpoena, search warrant, or court order), to protect our rights or property or the rights and property of a third party, to ensure public safety or the safety of a particular individual, or to prevent or stop illegal, unethical, or potentially actionable activity.
5. We may sell, transfer, or share some or all of our assets, including your Personal Information, in connection with processes related to organizational changes, including mergers, acquisitions, reorganizations, sales of assets, or in the event of bankruptcy.

Data subject rights

1. Plasson respects your privacy and your control over your Personal Information. In accordance with the Privacy Protection Law, your rights with respect to your Personal Information stored in Plasson’s database are as follows:
   • You are entitled to request access to your Personal Information held by Plasson.
   • You are entitled to request the correction and/or deletion of your Personal Information if you find that it is incorrect and/or not up to date.
   • If you do not wish to receive marketing communications, you are entitled, at any time, to request removal from the mailing list by using the “unsubscribe” option in the marketing message sent to you and/or in accordance with other instructions included in the mailing you receive.
2. You may request to exercise your above rights by contacting us at the email address info@plasson.co.il or via the contact methods available on the Website and detailed in this Privacy Policy. When requesting correction and/or access to and/or deletion of Personal Information as mentioned above, and in order to protect Users’ privacy, Plasson may request certain details for identification purposes before responding and/or fulfilling the request.
3. It is clarified that information required by Plasson for the management of its business – including documentation of actions performed in connection with services provided – will continue to be retained in accordance with the law, but will no longer be used for direct mailing or for any purpose other than compliance with legal requirements and/or the protection of Plasson’s rights under the law.

Retention of personal information

1. Plasson will retain your Personal Information only for the period necessary for the purposes for which it is processed and in accordance with applicable legal requirements. We will review from time to time the Personal Information in our possession, and if we determine that there is no longer a legal, business, or customer service-related need to retain it, we will securely delete it or, in certain cases, anonymize it.
2. However, Plasson may retain your Personal Information for a longer period in the following cases: (a) When required by law or by a directive of a supervisory authority; (b) When Plasson is contractually obligated to do so; (c) When the information is required for legal protection or for managing disputes.

Information security

1. Plasson takes standard security measures to maintain the confidentiality of data subjects’ information, protect their privacy, and reduce the risk of unauthorized access and use of Personal Information. However, absolute protection cannot be guaranteed, and security breaches and system intrusions beyond Plasson’s reasonable control may occur.
2. Plasson shall not be liable for any harm and/or damage caused to a user due to the exposure of their Personal Information resulting from hacking or intrusion into Plasson’s systems, other unlawful actions, and/or force majeure circumstances that may lead to the disclosure of Users’ Personal Information. The User hereby waives any claim, action, or demand against Plasson in connection with such disclosure.
3. Plasson may store Personal Information in Israel and in other countries worldwide and/or allow access to Personal Information from countries outside of Israel. The User hereby acknowledges that, when using the platforms, their Personal Information may be transferred, stored, and processed outside the State of Israel. The transfer of Personal Information outside Israel will be carried out in accordance with applicable law.
4. If you identify security gaps or wish to report a security incident, please contact us at info@plasson.co.il or via the contact methods listed on the Website and detailed in this Privacy Policy.

Use of cookies and tracking tools

1. We may use cookies or other tracking tools for the proper and smooth operation of the Website, including for collecting statistical data about Website usage, verifying information, customizing the Website according to your personal preferences, and improving information security.
2. In addition, we use the services of other companies for managing advertising on the Website. To manage their advertisements, these companies place cookies or other tracking tools on your device, allowing them to collect information about the pages and advertisements you viewed and which ads you clicked on. The use of cookies or other tracking tools by these companies is subject to their privacy policies, not Plasson’s Privacy Policy.
3. Modern browsers allow you to set your preferences regarding the acceptance of cookies or to block them entirely. If you are unsure how to do this, you can consult the help file of the browser you are using.

Age restriction and legal capacity

Use of the Website is intended for adults over the age of 18 only. If you are under 18 and/or do not have legal capacity, you are required not to use the Website or the services offered by Plasson and not to provide us with any information.

References and links to other websites

The Website may include links and references to other websites, which are owned and/or operated by third parties, as well as links to social media platforms such as Facebook and Instagram. It is important to clarify that this Privacy Policy does not apply to those websites, and any use of them by you is subject to their respective privacy policies.

Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The most recent version will be the one that governs the use of your Personal and Non-Personal Information. If, at our sole discretion, the changes to the Policy are material, we will post a notice on the Website. However, we are not obligated to notify you of non-material changes, and therefore we recommend that users review the Privacy Policy periodically to stay informed of its binding terms.

Contacting us

If you have any questions regarding the Privacy Policy or any other matter concerning the Website’s services, please contact us at sales@plasson.com or via the contact methods listed on the Websites.